In Schittekat and Sörensen (2009) we describe the development of a tabu-search based software tool to support tactical decision-making in the spare parts supply chain of Toyota Europe. For the distribution of spare parts to car dealers in Europe, Toyota operates two hubs, one in Germany and one in the Czech Republic. Car dealers requiring spare parts may place an order by telephone or the inter...

The credit lack of third-party logistics enterprises has severely hampered the healthy development of the industry. This article establish the credit evaluation index system for third-party logistics enterprises based on the analysis of factors influencing the credit for a comprehensive, objective, scientific credit level evaluation. The authors determine the weight of every evaluation index wi...

Since the selection of middle managers is critical to the development of organizations for third-party logistics service providers (3PLs), how do the organizations of 3PLs select and recruit competent middle managers? The decision-making for middle managers selection poses a multi-criteria problem and faces a fuzzy environment. Hence, the aim of this paper is to develop a fuzzy multiple criteri...

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Multicriteria decision making (MCDM) has found many applications in both public and private sector organizations. MCDM is both an approach and a set of techniques, with the goal of providing an overall ordering of options, from the most preferred to the least preferred option. The set of MCDM techniques are implemented in selecting the vendors and 3PL service providers. Supplier selection is a ...

For the special relationship between logistics service quality and customer loyalty under the environment of C2C, on the basis of the three dimensions of Operation Logistics Service Quality, Relationship Logistics Service Quality and Cost Logistics Service Quality, the paper analyzed the relationship between customer satisfaction for third-party logistics service quality and customer loyalty fo...

At present, the demand for a third-party logistics service provider has become an increasingly important issue companies to improve customer and reduce costs. Third-party is using another company perform some tasks. There are many ways select logistic provider, like Multi- criteria decision making, statistical approaches, mathematical programming, artificial intelligence, hybrid method (or inte...

Drawing on the resource-based view of the firm, which has emerged as a potential integrating paradigm for strategy research, this research proposes and tests an integrated framework to explain how IT may influence firm performance. The framework recognizes that IT is most likely to affect a firm’s performance through its impact on intermediate processes, and draws on resource-based theory to ex...

The Supply Chain (SC) of both manufacturing and commercial enterprises comprises a highly distributed environment, in which complex processes evolve within a network of interacting companies. A typical SC includes different levels as shown in the diagram of Figure 1. As shown in this figure, and reading the diagram from right to left (“Customer Information Flow”), the first level of organizatio...

The customer of AggregatorCompany for Logistics (ACL) faces a problem when creating an order in the aggregatorlogistics platform. They have difficulty making as there are lot ofthird-Party Logistic (3PL) alternatives available but they do not anyreferences which 3PL should select. This study helps tochoose best by determining suitable criteria. study's objectiveis to build Multi-Criteria Decisi...