Purpose – The main purpose of this study is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. Design/methodology/approach – Structured questionnaires were distributed to managers of 175 service organisations in the northern region of Malaysia; 101 were returned. Findings – Th...

OBJECTIVE To examine the relationship of organizational characteristics of substance abuse treatment centers with their use of quality management practices (total quality management [TQM]) and the contribution of TQM use to a center's provision of comprehensive care and to use of evidence-based treatment practices. DATA SOURCES Data were collected from a national sample of over 700 private an...

a r t i c l e i n f o Keywords: Total quality management Performance Institutional theory Systemic approach This study explores the relationship between total quality management (TQM) and firm performance taking TQM as an internally consistent system of practices. The study tests the link between the two variables using the universal approach, analyzes whether the most competitive firms are tho...

There has been sustained interest in explaining why firms adopt different management accounting practices. This paper applies contingency theory to respond empirically to calls by Gerdin (2005), Tillema (2005) and Chenhall (2007) to increase understanding of factors that explain management accounting sophistication. We examine the impact of a range of potentially contingent variables on a broad...

Many factors affect JIT implementation directly or indirectly. Factors such as product quality and lead time directly affect the implementation of JIT. On the other hand, factors such as work environment, working conditions, motivation, flexibility whether manufacturing or organizational affect JIT implementation indirectly, although their impact is no less important than those affecting direct...

The Indian service sector forms a backbone of social and economic growth of the country and emerged as the largest and fastest developing sector. Apart from the several service industries in this sector, two major functional pillars of this sector are information and communication technology (ICT) and banking industries. These two service industries have been making continuous efforts to stand ...

Education has always been facing the contest in confirming that the quality of teaching and learning takes place persuasively. In this paper we discuss the significance of the effective application of Total Quality Management approach in teaching and learning process. Total quality management. Initially TQM methodology was proposed for business world. The aim of this research is to extend the a...

Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewe...

total quality management (tqm) is a solution that many organizations have chosen in order to remain in their business. managers of these organizations need to be aware of the level of tqm in their organizations. although tqm settlement can represent the place and level of organization in adoption of this approach, only its establishment as an organizational habit ensures the continuous and succ...