current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...

1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.06.003 ⇑ Corresponding author. Tel.: +82 10 8976 4410. E-mail addresses: [email protected] (H.-W. K (Y. Xu), [email protected] (S. Gupta). 1 Tel.: +86 21 2501 1198. 2 Tel.: +91 788 2291621. 3 There are two types of products: search product experience product (i.e., high touch product) (Klein 19 those where there ...

internet is integrated into nearly all aspects of activities including businesses. it is a medium that can be accessed anywhere. the advancement of internet has contributed to the development of electronic commerce and trust has been suggested in the literature to play an essential role in the development of e-commerce. lately, e-commerce has also taken placed in a new platform, social networki...

Customer dropout represents a critical challenge to online vendors and has significantly hindered the proliferation of B-to-C e-commerce. In this study, we investigate the relationship between customers’ trust in an online vendor and their decisions to exit of the vendor’s website along the general consumer decision process. We analyze important salient trust antecedents for each stage of the d...

<span style="color: #000000; font-family: Tahoma, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; backgro...

One of the most important phenomena in E-Commerce is trust customers are unlikely to complete transactions if they do not trust the web site they are using. Much thought has been given to aspects of buyer-seller trust in the area of how much the seller trusts the buyer, or at least how to ensure ‘trust.’ However, to date there has been little headway into the concept of how much buyers trust se...

Supply chain management (SCM) is currently mainly based on older information retrieval methods. It generally has not taken advantage of the ‘dynamic’ information that is now available due to developments in information and communication technology (ICT) and knowledge management (KM). The focus has also changed from a supply-side view of optimizing production efficiency to a demand–side view of ...

While vendors on the Internet may have enjoyed an increase in the number of clicks on their Web sites, they have also faced disappointments in converting these clicks into purchases. Lack of trust is identified as one of the greatest barriers inhibiting Internet transactions. Thus, it is essential to understand how trust is created and how it evolves in the Electronic Commerce (EC) context thro...