The banking industry is under pressure. In order to compete, banks should adapt to concentrating on the specific customer needs, following an outside-in perspective. This paper presents the design of a business model for banks that considers this development by providing flexible and comprehensive support for retail banking clients. It is demonstrated that the identification of customer process...

There is an empirical connection between deposit insurance, risktaking, and insolvency. We argue that if banks maximize profit this amounts to a puzzle (even taking into account that deposit insurance decreases incentives for customers to monitor banks). However, we show that the empirical regularities can be well captured if bankers are motivated by reciprocity towards their customer base.

Electronic banking (e-banking) has emerged the most popular way for retail banks to provide financial services to private households. Stock trading transformed into e-trading as retail banks created comprehensive web portals for customers to perform financial transactions. Low search costs have sparked fierce price competition. For companies to sustain profitability and retain customers, servic...

Clustering is a data mining technique used to place data elements into related groups without advance knowledge of the group definitions. In this paper clustering is employed to support efficient decision making by clustering mass storage data available in banks. Risk assessment is important task of Banks, as the failure and success of the Bank depends largely on banks’ ability to evaluate the ...

The Internet has fundamentally changed the banking industry in South Africa by giving people more immediate control over the management of their finances. This research investigated whether a gap exists between customer expectations of Internet Banking and the satisfaction of these expectations in the virtual environment by South African banking institutions. The research was operationalized by...

How to remain a trusted partner in a commoditised banking world Point of view to get there. together. 3 Point of view editorial Retail Banking: regaining customers' confidence How to remain a trusted partner in a commoditised banking world the current economic environment has highlighted just how significant a role retail banks play in our society. in the midst of the financial turmoil, retail ...

Banking industry in China is facing immense competition from local as well as foreign banks, customers choices regarding banks are expanding. At present, banking is increasingly becoming a consumer-centric service provider. Customers are becoming more quality conscious and are demanding new and qualitative products and services. Six Sigma is a kind of quality enhancement strategy that can help ...