Abstract We consider a scheduling problem where set of known jobs needs to be assigned given parallel resources such that the expected waiting time for uncertain emergency is kept as small possible. On basis structural insights from queuing theory, we develop deterministic policies reserve resource capacity in order increase likelihood availability whenever an job arrives. Applications this par...

Traditional transit service quality measures separate waiting time from service reliability, thereby underestimating the real cost of waiting and failing to evaluate the impact of unreliability on passengers. Analyzing passenger behavior, we show that for short headway service, the cost of waiting involves not only the mean time spent waiting on the platform, but also “potential waiting time,” ...