For products sold with a warranty, preventive maintenance (PM) actions by either the manufacturer and/or the buyer has an impact on the total cost for both parties. In this investigation, we use a model to study the effect of PM carried out by the buyer on non-repairable items sold under a free replacement renewing warranty, and a penalty will be incurred by the buyer if the item fails before t...

Wei Huang: Managing Warranty Services: Pricing, Inventory and Outsourcing (Under the direction of Jayashankar Swaminathan, Vidyadhar Kulkarni) Managing warranty services plays a very important role in today’s business environment. This thesis concentrates on three specific areas related to warranty: joint control of new and warranty parts inventory, outsourcing of repair services, coordinated p...

This paper deals with the problem of efficiency in warranty management programs, where efficiency is understood as provisioning an effective product warranty service to the lowest cost. For that purpose, this paper first defines the concept of warranty and its interaction with other disciplines. It introduces all the necessary stages that should be included within a framework for warranty manag...

Warranty is an important factor of marketing products; however, warranty always involves additional costs to the seller and these costs usually depend on product reliability. Burn-in is considered as a part of the production process in which the manufactured products are operated under accelerated stresses for a short time period before their release and has been applied as a way for enhancing ...

This study makes a first effort to understand the factors affecting customers' decisions to invoke warranties, and to distinguish this behavior from the factors affecting customer perceptions of service quality. The study context is GTE's introduction of a warranty program as part of a telecommunications repair service for small business customers. The results suggest that customer perceptions ...

This article is devoted to the problem of determining rational amount spare parts in warehouse a service center an automobile manufacturer’s branded network used for maintenance and current repairs. was solved on basis accumulated statistical data failures that occurred during warranty period vehicle operation. In calculation, game methods were used. took into account stochastic need consequenc...

The long-term sustainability of our resources is dependent on reducing the consumption of virgin resources, and one method of achieving this goal is product remanufacturing. It is already established that the production of remanufactured products costs less than that of creating a new one, however the effects of this on warranty costs are now considered. Due to consumer perceptions of the quali...