نتایج جستجو برای: سروکوال servqual
تعداد نتایج: 1704 فیلتر نتایج به سال:
As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. This study aims to assess the perceived quality of information literacy instruction in libraries of Canada’s informat...
As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. The rapid development of information and communications technologies is constantly changing the way we interact with ...
Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint. A good plan for increasing educational services quality can be achieved by SERVQUAL model. This study aims to evaluate the quality of educational services at Faculty o...
Service is an activity that interactive between communities aims to provide satisfaction and comfort. To achieve this goal, it necessary improve the quality of services as well in Hajj registration service. The purpose study was analyze level with Registration Services using Fuzzy Quality (Servqual) Importance Performance Analysis (IPA) methods. data collection technique used 100 questionnaires...
مقدمه: اولین گام در بهبود کیفیت خدمات، سنجش کیفیت خدمات میباشد. و برای این منظور مدلهای زیادی ارایه شده است، که رایجترین آنها servqualاست. این مدل توسط پاراسورامان و همکارانش در سال 1985 ارایه شد. و شامل پنج بعد است. بر این اساس این تحقیق برای بررسی عوامل مؤثر بر بهبود کیفیت درک شده مراقبتهای پیش از زایمان زنان باردار روستایی شهرستان گچساران در بهار 1387 بر اساس مدل servqual صورت گرفت. مو...
مقدمه: دانشجویان به عنوان مشتریان اصلی خدمات آموزشی، به منظور قضاوت در مورد کیفیت این خدمت، به مقایسه توقع خود از خدماتی که باید ارائه شود (وضع مطلوب) و ادراک خود از خدماتی که هم اکنون دریافت می کنند (وضع موجود) می پردازند. اختلاف بین این توقع و ادراک، «شکاف کیفیت» خوانده می شود. در ارتباط با خدمات آموزشی، این شکاف حاصل ناتوانی مدیران در ارزیابی و پاسخ گویی نیاز های واقعی دانشجویان است و گام اس...
results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...
SERVQUAL model, Private secondary schools, Student satisfaction, Service quality ABSTRACT The proposed study analyses the service quality levels of private secondary school education in Sri Lanka from the perspective of students. The aim of the research is to study service quality levels offered in private secondary schools to improve the quality of education levels in Sri Lanka. For this purpo...
INTRODUCTION The main mission of hospitals in any health system is to deliver high quality healthcare for patients and meet their needs and expectations. The aim of the current study was to assess the quality of the service of educational hospitals affiliated with Kermanshah University of Medical Sciences in 2015, from the perspective of patients. METHODS In this cross-sectional study, the pe...
نمودار تعداد نتایج جستجو در هر سال
با کلیک روی نمودار نتایج را به سال انتشار فیلتر کنید