Konkurentno globalno tržište u 21. stoljeću podiglo je osvijestilo bitnost poslovnih procesa kao najvažnijem konceptu upravljanja. Opsežna literatura o upravljanju poslovnim procesima sugerira kako organizacije mogu poboljšati svoju uspješnost usvajanjem procesnog pogleda na poslovanje. Međutim, nedostaju empirijska istraživanja ovom području. Cilj ovog rada ispitati procesna orijentacija (eng....

Business Process Outsourcing (BPO) sector is thriving in India but before the IteS market can really open out beyond the call centre model of business, sparks of trade unionism are now visible in the BPO and call centre industry in India. Nevertheless, there is a widely held view that important changes are occurring in the character of employee attitudes and it is argued that employees’ collect...

BACKGROUND AND OBJECTIVES Irregular and poor quality sleep is common in business process outsourcing (BPO) employees due to continuous shift working. The influence of this on the cardiac autonomic activity was investigated by the spectral analysis of heart rate variability (HRV). METHODS 36 night shift BPO employees (working from 22:00 to 06:00h) and 36 age and sex matched day shift BPO emplo...

Information Technology (IT) is a key productive factor in the banking and finance industry (BFI) as almost the entire production and delivery of services can in principle be digitized. Driven by cost pressure and new competitors, outsourcing IT together with the relevant business processes is a promising way to focus on core competencies and to restructure the corporate value chain. While there...

The electrochemistry and electrogenerated chemiluminescence (ECL) of two ter(9,9-diarylfluorene)s, TDAFs, were investigated. The ECL from these new blue emitters produced by ion annihilation showed spectra with significant emission at longer wavelengths and was different from their fluorescence spectra. This was ascribed to the formation of excimers. Excimer emission was not observed in ECL dur...

INTRODUCTION The objective of this study is to determine the relationships between prostatic volume (PV) and intravesical prostatic protrusion (IPP) with benign prostatic obstruction (BPO). MATERIALS AND METHODS A total of 408 males (aged 50 years and above) who presented with lower urinary tract symptoms (LUTS) suggestive of benign prostatic hyperplasia (BPH) were recruited. All had Internat...

The grafting effect of maleic anhydride (MA) as an interfacial bonding agent and its influence on the tensile strength properties of thermomechanical pulp handsheet-isotactic polypropylene (iPP) film laminates was studied. For the MA treated with benzoyl peroxide (BPO) as an initiator, tensile strength properties increased 76% with PP film over untreated laminates. The optimal strength properti...

We consider unconstrained polynomial minimization problems with binary variables (BPO). These can be easily linearized, i.e., reformulated into a MILP in higher dimensional space. Several linearizations are possible for given BPO, depending on how each monomial is decomposed and replaced by additional constraints. focus finding efficient that maximize the continuous relaxation bound of resultin...

Mobile telecommunications service providers outsource various activities like logistics, assembly operations, manufacturing and design. However, little research has been conducted in Southern Africa to establish the actual drivers triggering mobile telecommunication companies implement business process outsourcing (BPO) risks associated with implementation. This aims redress existing knowledge ...

In the past decade, offshore business process outsourcing (BPO) has gained considerable momentum within the global economic landscape. Western companies tend to outsource their business processes to emerging economies, such as India. Research indicates that high quality communication is a crucial element in the success of outsourcing relationships. However, in practice, communication is a probl...