0360-8352/$ see front matter 2011 Elsevier Ltd. A doi:10.1016/j.cie.2011.11.011 ⇑ Tel./fax: +886 2 86625932. E-mail address: [email protected] Due to the IT advances, the logistics management faces a change to the new era. This article proposes a novel method to evaluate the real-time overall performance of a logistics network for a supply chain. The corresponding strategies to manage the...

Article history: Received 3 December 2010 Available online 4 March 2011 The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of ...

The logarithmic mean Divisia index decomposition method is used to analyze the changes in the energy consumption of the Czech industrial sector during the period of 1993 to 2011. The results show the energy consumption was mainly affected by the improvements in the energy efficiency (which, however, lost most of their momentum after 1999). The impacts of the changes in the structure exhibit two...

background: the whoqol-bref is one of the best-known instruments that have been developed for cross-cultural compari­sons of quality of life and currently it is available in more than 40 languages. current study was done to provide: (1) the psychometrics properties of the iranian version of whoqol-bref and (2) the norm scores for satisfaction with life over­all and satisfaction with specific li...

BACKGROUND Globally, countries are increasingly prioritizing the reduction of health inequalities and provision of universal health coverage. While national benchmarking has become more common, such work at subnational levels is rare. The timely and rigorous measurement of local levels and trends in key health interventions and outcomes is vital to identifying areas of progress and detecting ea...