Customer churn means the loss of existing customers to a competitor. Accurately predicting customer behavior may help firms to minimize this loss by proactively building a lasting relationship with their customers. In this paper, the application of the factor analysis and the Variable Consistency Dominance-based Rough Set Approach (VC-DRSA) in the customer relationship management (CRM) of the a...

Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip experiences are correctly analyzed, companies can increase customer satisfaction by improving provided services. In this study, we investigate customer review data ...

This study develops a method of measuring airline repurchase motivation exploring service items affecting repurchase, and aiding airlines to self-evaluate their service marketing. An empirical study is conducted involving interviewing 1457 repeat patrons of four major airlines that fly between Taipei and Hong Kong. Rasch measurements converting raw ordinal responses into interval scale values w...

2004 opened with the cancellation of a number of commercial airline flights at the bequest of the US administration. This serves as a reminder of the mundane and arbitrary operation of power ("Its got to the point where if there's anybody called Mohammed aboard, your flight's got a problem" senior airline source, quoted Guardian, 3 January 2004), and also of the renewed focus on surveillance an...

This paper seeks to improving our understanding of air passengers’ decision-making processes by testing a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioural intentions simultaneously. For this testing, path analysis via maximum likelihood estimator is applied to data collected from Korean international a...

Air Deccan is the amazing story of India’s first low-cost airline. It has become the nation’s largest domestic airline in less than four years. They have done this through a clever combination of innovation and outsourcing. More importantly, from a strategic perspective, it gives powerful evidence to how technology can be a key factor in changing the industry dynamics, even in what were once co...

We investigate conditional expressions in the setting of ACP, an algebraic theory about processes. We introduce ACP, an extension of ACP with conditional expressions in which the conditions are taken from a free Boolean algebra over a set of generators, and also its main models, called full splitting bisimilation models. We add two simple mechanisms for condition evaluation to ACP; and we show ...

The new European Union (EU) chemicals regulation, the Registration, Evaluation and Authorisation of Chemicals, or REACH, went into effect in 2007. In the extensive advance discussion of the expected impacts of REACH, questions were raised about the effects of this new chemical policy on developing countries. In particular, will it harm the economies of the group of African, Caribbean and Pacifi...

This paper presents the way a gigabit NREN (National Research and Education Network) covering the whole country of Benin and that will connect over twenty university centers was built using mainly local unused infrastructures and local permanent staff already paid by the State of Benin (predominantly personnel from the Université d'Abomey-Calavi, UAC, in Benin and from Benin Armed Forces). The ...