Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Banks, in order to extend the development of information technology and electronic banking services and its using by customers, in first place, should examine barriers and problems in using information technology. Therefore, in this study we deal with identifying and prioritizing these barriers in Iranian banks. Our method in this research is descriptive-survey. In this way, after the library s...

In the era of competitiveness, clients or borrowers remain an important asset for financial institutions, as they are ultimate source revenue. Although departure from one microfinance institution (MFI) to another is a common phenomenon, manner in which organizational characteristics affect turnover largely unknown context industry. Hence, by utilizing recent (2010–18) data on 235 MFIs global in...

The purpose of this paper is to determine those factors that influence the adoption of internet banking services in Tunisia. A theoretical model is provided that conceptualizes and links different factors influencing the adoption of internet banking. A total of 253 respondents in Tunisia were sampled for responding: 95 were internet bank users, 158 were internet bank non users. Factor analyses ...

becoming one the important features of our lives, e-banking has brought us a more convenient and fast way to accomplish financial activities. despite its growing role, it is considered a challenge for some individuals who prefer to still use traditional banking system. in order to obtain a better understanding of those customers, in the current study, two personality dimensions and four demogra...

islamic banking, as a major center for financial transactions in islamic societies,plays a key role in the development of islamic economics. the fundamental essenceof islamic banking system is based on the fact that although, islam has forbidden theinterest in transactions, but trade and profit is encouraged and supported. the actualimplementation of the islamic banking system due to its unique...