The purpose of this study is to examine the link between service quality dimensions and knowledge sharing. Data were collected through a survey in a faculty of business of a private university in Malaysia. The SERVQUAL model was used to evaluate the service quality dimensions in association of knowledge sharing in which the study conducted with data gathered from 300 students which constitute a...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

INTRODUCTION Assessing service quality is one of the basic requirements to develop the medical tourism industry. There is no valid and reliable tool to measure service quality of medical tourism. This study aimed to determine the reliability and validity of a Persian version of medical tourism service quality questionnaire for Iranian hospitals. METHODS To validate the medical tourism service...

Background: Medical sciences universities have great mission to train efficient, professional and committed human resources to solve the health need of people. This research aimed to study the quality assessment of staff in-service training from viewpoints of employees Ahvaz Jundishapur University of Medical Sciences based on servqual model between 2011-2015. Methods: This is a descriptive, cro...

the current internet inherently has a degree of survivability due to the connection less ip protocol. dynamic routing protocols are designed to react to faults by changing routes when routers learn about topology changes via routing information updates (e.g., link status advertisements). loss of quality of service (qos) has not been an issue because current internet traffic is the best-effort. ...

The research attempts to understand the Indian customers’ perceptions towards the service quality of multinational banks. There have been several studies to understand the service quality in the banking sector. With liberalisation policies initiated by the Indian Government, the multinational banks have been making investments in the country. To be successful in the country, they would have to ...

In this article, the results of a modified SERVQUAL questionnaire (Parasuraman et al., 1991) are reported. The modifications consisted in substituting questionnaire items particularly suited to a specific service (banking) and context (county of Girona, Spain) for the original rather general and abstract items. These modifications led to more interpretable factors which accounted for a higher p...

Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance. This is true for both the goods and services sectors. However, the problem with management of service quality in service firms is that quality is not easily identifiable and measurable due to inherent characteristics of services which make them different from goods. Vari...

40 Abstract— This study tries to identify the most important dimension and to examine the level of service quality, expectation and perception of the external customers towards the Malaysian public services. Ten SERVQUAL instrument was distributed to each 300 public organizations throughout Malaysia. From 992 copies of usable questionnaire, the overall service quality is quite good. It is found...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...