Electronic business (e-business) brings many new opportunities as well as several challenges to business organizations. Many organizations have turned to customer relationship management (CRM) to leverage their market orientation, customiz e their products and services, and build loyalty programs. However, capitalizing on the opportunities will require organizational investments in information ...

Developing information technology (IT) strategy that supports and is supported by business strategy is critical for generating business value in today’s organizations. In the face of rapidly changing business conditions and continuously evolving IT, however, organizations have yet to learn how to develop an effective IT strategy. To explore and understand the issue, we conducted a research usin...

Increasingly organizations are participating in networked value constellations, which are networks where organizations, enabled by information technology, jointly create value and satisfy customer needs. However, participating in a networked value constellation increases the problem of correctly understanding the organization, which is necessary to design (cross)-organizational IT support. Ther...

Business process compliance management has recently grabbed a lot of attention in both business and academia as it helps organizations not only to control and monitor their business processes from a legal point of view but also to avoid financial penalties and undesirable consequences to their reputation. Balancing compliance obligations with business objectives remains however a difficult chal...

Mobile technologies are argued to offer unprecedented opportunities for organizations and individuals. In order for organizations to be persuaded that investment in mobile technologies is not only worthwhile, but also important to the achievement of corporate goals and objectives, then it is important to evaluate the potential of mobile technology so that the derivation of business value and th...