In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centres, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite complaints about the communication skills of non-na...

The ability to support the outsourcing of parts of a business process has become a major requirement within enterprise information systems (EIS). If, however, certain procedural or technical constraints derived from compliance regulations have been specified on parts of such a process we face the problem of maintaining such constraints in outsourcing scenarios as well. In this paper we describe...

With the advance of e-commerce and the outsourcing industry, there has emerged an urgent demand for inter-disciplinary talent that not only grasps e-commerce process analysis, but is also familiar with software development. The authors of this article have analysed existing problems in training for traditional software-related specialties. Also considered were ways to break down the barriers th...

The convergence between business process modeling and the service-oriented architecture has created a significant opportunity for Information Technology (IT) system integrators: they can offer effective business process outsourcing for Small Medium Enterprises (SME)s that often cannot afford the cost of designing, provisioning, and operating their own software service bus. In this paper, we pre...

Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers can be selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards servi...

Service outsourcing is the business paradigm in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers can be selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards servic...

Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers can be selected on the fly during process enactment. The cooperation between the parties is specified in a dynamically made electronic contract. This contract includes a process specification that is tailored towards servi...

Faced with the rapid change of business environment and technology, IT outsourcing has become an important alternative for IT management. IT outsourcing provides IT organization adaptability and sustainable competitive advantages. Despite the fact that many firms have tried to adopt IT outsourcing, comprehensive case studies on IT outsourcing process have so far rarely been reported. Therefore,...