Most existing studies on technology training address the operational issues of training process (e.g., training needs assessment, learning, delivery methods, etc.). The strategic concerns of IT training for enhancing business productivity largely are not addressed by the current literature. In this article, we explore the strategic concerns of IT training in hierarchical organizations, which ar...

ment of the whole service system is a change intervention. Principles and processes applied in change management are thus a pre-requisite at all levels, from community organisational development level, via the service providers to policy and legislation. Besides systemic intervention and learning processes, this requires strategic planning, focusing on core functions, defining desired impacts a...

A variety of processes for managing IT systems are being remotely serviced today. There is a growing realization that these services, which were hither-to laborcentric, should adopt more automation to improve quality and reduce cost. However, it is not clear how this can be done. We present a method to systematically analyze a process to find steps which can be automated in a cost-effective man...

This is another in a series of articles about some of the most effective models, methods, and processes of organization development (OD), also known as change management, a discipline that offers much to professionals intent on solving real-world problems. Because it is based on a systemic view of organizations, OD includes the whole universe of fuzzy people issues that increasingly determine t...

Swiss Re has established concepts and tools for specifying and evolving (segmentation) models of its business. Based on a ”to be” model, ”as is” models are integrated using integrity constraints between them. All these models are founded upon business terminology. We report on two specific practical problems and our solutions to them, namely avoiding branching in change management (through use ...

This article highlights three key areas in which efforts to reduce the underlying causes of vulnerability and drivers of risk to environmental hazards need to be improved in order to create more inclusive, equitable and sustainable development: 1) the role of context and culture in creating risk, 2) the need to better link disaster risk reduction (DRR), climate change adaptation (adaptation) an...

One of the five main areas identified for this conference is Technology Enabled Services for Cultural Heritage. It can be stated as fact that all information services are reliant on technology to some extent. The benefit of information technology in service delivery can only be achieved if it is well managed. This statement provides some background as to why it is necessary to manage informatio...

Household air pollution from traditional cook stoves presents a greater health hazard than any other environmental factor. Despite government e orts to support clean-burning cooking fuels, over 700 million people in South Asia could still rely on traditional stoves in 2030. This number could rise if climate change mitigation e orts increase energy costs. Here we quantify the costs of support po...

This paper is concerned with the management of creativity in a media organisation under change. It reports and analyses a case study conducted in one of Europe’s largest media corporations: the focus of the study was a development team set up charged with creating and producing a new multi-platform media service. The paper discusses the ways that the creativity of media professionals is support...