In 2014, the coalition government’s Transforming Rehabilitation reforms led to the wholesale restructuring of probation services in England and Wales. As part of this reconfiguration of probation services, more than half of the employees of public sector Probation Trusts were transferred to 21 new Community Rehabilitation Companies (CRCs) set up to manage mediumand low-risk offenders and destin...

In this paper we introduce and illustrate a systematic and rigorous approach for the elicitation and the modelling of assurance requirements inherent to business services offered by a service system. The approach is based on guidelines provided by the ISO 15504 norm which is applicable for the assessment of any type of process in order to check its compliance against assurance requirements. We ...

The purpose of this study is to explore quality dimensions in the service that B2B e-marketplaces provide to their users in the construction sector. The study identified four key B2B service quality dimension as perceived by online selling side users of e-marketplace: reliability and privacy, utility of the information, value-added services, and efficiency. The basis of the study is an analysis...

this study intended to assess the utilization of information technology services by employees in public sector through taking geita district council, tanzania as a case study. the study aimed at examining the utilization of it services as a tool to generate efficiency of work in order to find out it services utilized by employees in the organization; it also investigates the role of it sectors ...

The purpose of this paper is to present different issues facing the problem of knowledge retention by construction sector companies in the UAE. Existing framework in the area of knowledge retention has been used to assess three large construction consultancies in the UAE. The case study methodology used in this paper highlights some key issues in the area of knowledge retention in the UAE. Base...

BACKGROUND There is difficulty in defining occupational health services among stakeholders of the service. Concurrently, there are concerns about the state of occupational health provision in the UK. AIMS To determine stakeholders' perception of the services that occupational health encompasses and the level as well as the rationale behind the provision of these services. METHODS The resear...

engineering – procurement and construction (epc) contract is one of the current contracts in the today world. when governmental sector trends to use the expertise of domestic or foreign private in engineering and construction of infrastructural projects, finds epc contract as a suitable legal frame. in this article, we have tried to discuss about the most important legal aspects of this kind of...

A case is made for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We promulgate this special focus not only because of the size and importance of the service sector but also because of the unique opportunities that systems engineering can exploit in the design and joint production and delivery of services. We begin by co...