Software testing is still a pain-in-the-neck for many organisations. Because it is only marginally addressed in software process improvement models like CMM, a separate Testing Process Improvement model is needed. The current authors have implemented a structured testing process guided by the “Testing Maturity Model” (TMM). An outline of this model is presented, showing how with growing maturit...

In this paper, agent based process management model is proposed, which is for the process management of knowledge worker and service workers in order to establish the basis for the new knowledge management system. In this paper, we applied several methods from 6 sigma and PSP for process definition, process execution, and process measurement. This study attempts to improve the process execution...

The continuous improvement of EAF performance is crucial for the increase in productivity and cost effectiveness and to render an environmental friendly process. RHI supports these targets by providing a diverse range of refractory and process solutions. Chemical energy in practical operation by injection of gaseous media like oxygen and natural gas, and solid materials like carbon have become ...

Background and Objectives: Patient discharge process starts from the point of the initial order of the physician order and continues to the discharge time of a patient and the release of the bed that was allocated to him/her. Lengthening the patient discharge process is regarded as a negative factor in the management of beds; this lengthy process leads to delay...

This paper outlines some research questions in relation to software process improvement. Software process improvement should be a continuous activity where you go through with a set of activities to achieve a higher level of maturity. These activities can be seen as a four step process; information collection and investigation, decision making and planning, implementation, and evaluation. This ...

A method has been defined and used to guide teaching and learning on Software Process Improvement (SPI) courses. This method is a customization for education of a method for initiating a process improvement cycle in an organization. This method had been used in twenty-three SPI courses. During the classes, each student learns basic concepts of Software Process Improvement and selected reference...