We explore the effects of hyperparameter selections on personification accuracy customer analytics data from a corporate YouTube channel with an audience in hundreds thousands and interactions tens millions. Using non-negative matrix factorization, we generate personas sets 5 to 15 using data, number being changing hyperparameter. then compare gender, age, nationality, topical interests across ...

One of the foundational of service science and of study of value-creation in service systems is service-dominant logic (S-D logic). S-D logic especially emphasizes the role of customers; that is, each customer is recognized as an active co-creator of knowledge and service value. Most studies on the value co-creation process have concentrated on the interaction between customers and providers. I...

In today’s highly competitive manufacturing environment, an effective supplier selection process is very important for the success of any business organization. Selection of the best supplier is always a difficult task for the purchasing manager. Suppliers have varied strengths and weaknesses which require careful assessment by the purchasing manager before selecting and ranking them. Any suppl...

Several supervised learning algorithms are suited to classify instances into a multiclass value space. MultiNomial Logit (MNL) is recognized as a robust classifier and is commonly applied within the CRM (Customer Relationship Management) domain. Unfortunately, to date, it is unable to handle huge feature spaces typical of CRM applications. Hence, the analyst is forced to immerse himself into fe...

The analysis of customer patterns and behaviours is essential for all businesses, as the sole source revenue. Understanding behavior enables businesses to enhance their business processes happiness. availability voluminous client datasets within organizations facilitates efficient analysis. Yet, inclusion interrelated, irrelevant, well missing factors leads a poor forecast dataset. Feature sele...

Material selection is one of the major problems in manufacturing environments since the improper selected material may lead to fail in the production processes and result in customer dissatisfaction and cost inefficiency. Every material has different properties which should be considered as major criteria during the material selection procedure. Selection criteria could be quantitative or quali...

This study investigates the impact of a channel selection and switching on satisfaction with government services. Specifically, using an archival dataset of telephone surveys administered by U.S. Social Security Administration (SSA) with more than 2,700 respondents, we measure the effect of channel selection (online, in-person, or telephone) and switching (from online to another) on satisfactio...

This paper presents an optimization methodology that includes three important components necessary for a systematic approach to naval ship concept design. These are: • An efficient and effective search of design space for non-dominated designs • Well-defined and quantitative measures of objective attributes • An effective format to describe the design space and to present non-dominated concepts...