Covid-19 pandemic affected multiple disciplines. Almost all industries suffered owing to economic stress and Government regulations. Handling transportation of goods became more challenging. FMCG sector was significantly by the organizations adopted strategies keep themselves afloat. Multiple trade-offs were considered including partial closure, limited operational hours, restructuring supply c...

When service failure occurs, firms are advised to put in effort to recover customers, because lost customers typically result in substantial financial and reputational loss (Hogan, Lemon & Libai, 2003). However, despite such effort, 81% of customers who complained are still not happy with the complaint handling process (TARP, 2001). Hence, Davidow (2003) argues for improvement in strategic reco...

Channel changes customers W ith the right stimulation, an ion channel changes its stripes, say Man-Kyo Chung, Ali Guler, and Michael Caterina (Johns Hopkins School of Medicine, Baltimore, MD). Even ion channels that are a little promiscuous have their favorite passengers. Such channels were generally thought to stay true to their preferred customers. But Chung et al. found that the TRPV1 channe...

Customers are important intangible assets of a firm that should be valued and managed. Although researchers and practitioners have recently emphasized customer relationships and customer lifetime value, these concepts have had limited impact on the business and investment community for two main reasons: (a) they require extensive data and complex modeling, and (b) researchers have not shown a s...

Railway transportation has great potential, but interdependencies in the railway traffic make trains very sensitive to disturbances, which can be difficult to handle. Using railway in an intermodal transport chain may complicate the interconnections with other modes if there is large uncertainty in the performance of the railway. A study based on interviews with several customers of the Swedish...

This study aims for know the influence of e-service quality and complaint handling BSI Mobile banking on satisfaction office customers Asia Afrika branch, Bandung. Type research conducted is associative causal. at Bank branch which located JL. No. 107, City Data used in this primary data collected through questionnaire. The sample are 30 Africa. Deep analysis techniques multiple linear regressi...

The purpose of this paper is to demonstrate the ability of AutoMOD as a flexible modeling tool. Simulation models of material handling systems like those found in automotive paint shops & assembly systems often require many variables, conveyor speeds, and complex logic. These systems have many different variables associated with them. The most important ones are: conveyor speeds, carrier counts...

Background: The present study aimed to assess handling procedures and their effects on the sleep-wake time in the preterm infants admitted to the neonatal intensive care unit (NICU). Methods: This observationalcross-sectional study was conducted in the NICU ofVali-e-Asr Teaching Hospital affiliated to Tehran University of Medical Sciences (TUMS), Iran in 2016. Sample population consisted of 15...

A look at how industrial customers make purchase decisions. Understanding why and how customers make purchase decisions is vital to maximizing profitable sales, developing new products, growing companies and developing predic-tive sales models. Many sales managers and salespeople have prescribed rules of thumb or rubrics that detect and analyze " buying signals, " but these are rarely tested an...