Cost Reduction of Telecommunication Network Provisioning Operation and Maintenance is today a strategic issue for Telco operators. Workforce Management (WFM) environments and techniques allow a dramatic cost and performance improvement for the "on the field" technicians management. Basic functionalities offered by the WFM environments are: automated task assignment to workers and mobile office ...

Purpose – The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary sectors. The purpose of this paper is to assess, with the aid of two case studies across organisational boundaries...

Hearing aid fitting for individuals with high-frequency impairment has been difficult because of the limited gain available at those frequencies. Special high-frequency emphasis hearing aids have been developed in an attempt to alleviate this problem. The insertion-gain responses and changes in speech-recognition performance (in quiet and in noise, aided and unaided) were measured for a commerc...

least five related elements. The starting point is developing a mission that guides all subsequent efforts of the business. This leads to an analysis of the firm’s situation, and on to the formation of a competitive strategy. That strategy is subsequently implemented and— at least in theory—performance is monitored with an eye toward fine-tuning the strategy and/or its implementation. Of these ...