Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solvin...

despite the development of appropriate academic and experiential background knowledge management and its manifestation as a competitive advantage, many organizations have failed in its effective utilization. among the reasons for this failure are some deficiencies in terms of methodology in inappropriate recognition and translation of km dimensions and lack of systematic approach in establishme...

We review high-level speciication formalisms for Markovian performability models, thereby emphasising the role of structuring concepts as realised par excellence by stochastic process algebras. Symbolic representations based on decision diagrams are presented, and it is shown that they quite ideally support compositional model construction and analysis.