S unnybrook Health Science Centre in Toronto recently conducted an extensive cost-benefit analysis to evaluate the merits of implementing an Electronic Patient Record System. The following describes some of the calculations which were essential to the decision-making process. As a first step, the organization underwent a rigorous strategic planning process. The resulting plan identified a numbe...

In today’s competitive business environment, the design and management of supply chainnetwork is one of the most important challenges that managers encounter. The supply chain network shouldbe designed for satisfying of customer demands as well as minizing the total system costs. This paper presentsa multi-period multi-stage supply chain network design problem under demand uncertainty. The prob...

Strategic alignment between business and information technology (IT) is considered key to maximizing IT impact. Nonetheless, only seldom have exceptional achievements in performance been studied from the viewpoint of the Strategic Alignment Model (SAM). This paper describes a longitudinal case study of a Health Maintenance Organization (HMO), named here MHMO, which serves over 1.7 million membe...

the establishment of good process safety management (psm) is widely considered as the most effective means of improving safety levels in process industries. this study was conducted to evaluate the feasibility of establishing and implementing psm requirements based on occupational health and safety assessment series 18001 standards (ohsas 18001) and health, safety and environment management sys...

the islamic republic of iran, in her 20 year vision by the year 2025, is a developed country with the first economic, scientific and technological status in the region, with revolutionary and islamic identity, inspiring islamic world, as well as effective and constructive interaction in international relations. enjoying health, welfare, food security, social security, equal opportunities, fair ...

5S-CQI-TQM is a management technique that aimed at bringing satisfaction of staff as well the patients through improvement working environment. A cross-sectional comparative study was carried out among 226 respondents who were selected purposively from place 1st January to 31st December 2017. Among respondents, 113 taken Dhaka Medical College and another Mugdha College. 56 health care providers...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...