The growing importance of tourism industry in world economy reflects on tourism growing importance in Croatian economy as well. Tourism industry represents one of the areas in which Internet technology has a significant influence changing some of the key industry premises. Hotel website offers new opportunities for hoteliers. But it is essential to hoteliers to evaluate their web presence and t...

OBJECTIVE Chronic diseases are the leading causes of death in the United States. Chronic disease management occurs within all aspects of an individual's life, including the workplace. Though the social constructs of gender, race, class, and immigration status within the workplace have been considered, their connection to disease management among workers has been less explicitly explored. Using ...

The rapid emergence of user-generated content (UGC) inspires knowledge sharing among Internet users. A good example is the well-known travel site TripAdvisor.com, which enables users to share their experiences and express their opinions on attractions, accommodations, restaurants, etc. The UGC about travel provide precious information to the users as well as staff in travel industry. In particu...

A qualitative study was conducted to investigate perceptions of environmental practices at hotels among tourists. A quota sample of fifteen mainland Chinese and fifteen English-speaking overseas tourists visiting Hong Kong were recruited for an interview. The results showed that saving energy, use of environmentally friendly materials, and not using single-use consumables were most frequently p...

The sharing economy as a new business model is certainly challenge for the Government to make policies related this digital transaction. Governments are generally slow accommodate models. On other hand, companies have great potential they provide accommodation services. purpose of study analyze challenges in increasing revenue Local Own-Source Revenue and opportunities from expansion Hotel Tax ...

As franchisors add same brand outlets to a geographical market, the resulting encroachment from multiple locations creates con ict via revenue cannibalization. We empirically explore the possibility that encroachment could, in fact, have the opposite e ect by increasing revenues as more same brand units are added. In particular, we propose that same brand units create a spillover e ect that can...

The network revenue management (RM) problem arises in airline, hotel, media, and other industries where the sale products use multiple resources. It can be formulated as a stochastic dynamic program, but the dynamic program is computationally intractable because of an exponentially large state space, and a number of heuristics have been proposed to approximate its value function. In this paper ...

Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...

Hotel taxes and restaurant are two types of local taxes, the potential to encourage regional development is growing as policies increasingly pay attention supporting elements such service industry, tourism. The purpose this study was determine effect hotel on revenue in city Bandung. Qualitative research methods descriptive aim enable researchers describe a systematic, detailed, in-depth manner...

This study assesses the influence of managerial responses to online customer reviews on product sales. We leverage a natural experiment provided by two online travel agencies. Both agents allow customers to post reviews on hotels, but only one of the travel agents allows hotel management to post managerial responses. Using a difference-in-difference approach, we find that managerial responses h...