The study uses a project retrospective approach to study the implementation of ERP within eight SME’s (small and mid-sized enterprises). A project retrospective is designed to assess project performance, to identify lessons learned, and to measure success. The findings report (1) ERP project management , (2) ERP project timeline, (3) Lessons learned, (4) Risk factors, including adequacy of skil...

This study focuses on documenting the barriers of knowledge integration between the organizational culture and the bestpractices supported by an ERP system using an Action Research approach. The findings contribute to the ERP literature because they provide managers with different knowledge integration barriers that appear during ERP implementation, and how authors, using an AR methodology, sur...

Enterprise Resource Planning (ERP) systems can be considered as the most important development in the corporate use of information technology (IT) and are beginning to be the backbone of organisations. The difficulties and high failure rate in implementing ERP systems have been widely cited in the literature. Factors affecting ERP implementation are complex and abundant and numerous authors hav...

A lot of ERP implementations are failure, because organizations which bought ERP systems thought that this was all what they should do. But failure cases of ERP implementation showed, that organizations have to do extensive work on implementation. Because of that, organizations have to create conditions, in which they can implement chosen solution in expected time, scope and evaluated costs. Th...

It is important to not only understand the factors influencing success, but also to have an approach for measuring and tracking an ERP project’s success. ERP implementation projects are very different from most other types of projects such as building construction, network installation, etc. The key difference is that there are no precise industry standards, legislated codes, or published perfo...

Although introducing Enterprise Resource Planning (ERP) to an organization has enormous benefits, it may entail new hazardous challenges if it cannot be well managed. This research focuses on the critical ERP success factors from a case study involving the Esfahan Steel Company, which started ERP implementation in September 2002. An in-depth research of ERP implementation processes and the leve...

This paper describes the impact of Critical Success Factors (CSFs) across the stages of Enterprise Resource Planning (ERP) implementations using the responses from 86 organizations that completed or are in the process of completing an ERP implementation. Our results provide advice to management on how best to utilize their limited resources to choose those CSFs that are most likely to have an i...

ERP system implementations are often problematic leading to numerous problems during and after the introduction. Although user involvement is regarded as an important success factor, the implementation difficulties indicate a lack of understanding of the process as well as methods and tools to mediate it. We argue that ERP implementations have to be understood as design processes requiring know...

The central question of this paper is: How can design of Program Management contribute to the success of complex software implementations? Incomplete goal specifications, lack of communication, and underestimation of project complexity are signs of insufficient program and project management. To avoid these pitfalls, we will propose ways that have worked well in recent complex multi-project ERP...