In Australia, popular discussion of the growing market in outsourcing information technology (IT) has been spurred by decisions of several large companies and the Australian government to outsource IT operations, but there has been little academic research into outsourcing in Australia. This chapter reports research into Australian IT outsourcing based on data collected in 1999. The research ob...

Research on information technology (IT) outsourcing adoption has been confined to a single-country perspective. The understanding of how country-specific variables influence the adoption of IT outsourcing is limited. This study uses new institutional economics to build a framework that links country-level factors to the adoption of IT domestic outsourcing. The authors suggest that country-level...

The traditional supplier evaluation methods mostly belong to the static evaluation, and the actual information service provider selection is a dynamic process, need to use dynamic evaluation method to measure. In order to select the IT outsourcing service provider, the tool which uses complex scientific management system-thinking Exploration diagram, established the index system for the selecti...

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing ...

T paper develops a conceptual model to study the role of outsourcing strategies and plant-level information technology (IT) application infrastructure in the outsourcing of production and support business processes, as well as their subsequent impact on overall plant performance. We validate this model empirically using cross-sectional survey data from U.S. manufacturing plants. We find that so...

Information technology (IT) outsourcing has been recognized as a new methodology in many organizations. Yet making an appropriate decision with regard to selection and use of these methodologies may impose uncertainties and risks. Estimating the occurrence probability of risks and their impacts organizations goals may reduce their threats. In this study, an extended analytical hierarchical proc...

T study extends existing information technology (IT) productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economywide panel data set from 60 industries in the United States over the period from 1998 to 2006. Our results demonstrate that IT outsourcing has made a positive and economically meaningful contribution to indus...

This paper considers the effect of outsourcing on R&D of the contracting firm. We show that outsourcing increases (decreases) R&D investment in a declining (booming) industry. If outsourcing reduces potential R&D investment, it may also make the consumers worse off. We show that outsourcing raises R&D effort in more competitive product markets. If outsourcing takes place in unskilled activities...