Free-Libre Open Source Software (FLOSS) tools are free-cost license highly attractive to be implemented by organizations. However, not of all the FLOSS tools are mature, and failed implementations can occur. Thus, FLOSS evaluation-selection frameworks and FLOSS success-failure implementation factors studies have been conducted. In this research, we advance on such studies through an integrated ...

Traditional information technology service management (ITSM) methods establish disparate test and production systems that often consume vast operational resources while adding an equal amount of complexity during the service creation and upkeep process. DevOps is the unification of systems developers and operators use for continuous delivery of services with higher quality and faster service cr...

Outsourcing is the remedy for many enterprises to improve their efficiency. However, to be able to assess the potential of one’s own as well as the external providers’ services, detailed information about the IT infrastructure and services is needed. In currently predominant IT Service Management Frameworks the so-called Configuration Management process provides an information nexus that is imp...

Considering the future shortage of natural aggregates, various researchers have promoted recycling by-products into asphalt pavement types. This paper a double-recycling technique, where thermally treated waste silt was used as filler for bituminous skeleton and grouting material geopolymer-based semiflexible pavement. Semiflexible pavements (SFP) inherit flexibility common simultaneously benef...

In an effort to provide better IT service and quality in order support the company's course of business processes, possibility achieving goals delivery are good can not be achieved. One indicator achievement services is achieve maximum satisfaction index internal users use services. Poor user caused by many factors, one which performance organization. This study was conducted know things that a...

The popularity of benefit realization management (BRM) in today’s IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice by which benefits are identified. The purpose of this paper is twofold: firstly, to describe and define a practice approach that reflects the ongoing organisa...

M. W. Johnson A. Hately B. A. Miller R. Orr In this paper we describe standards and widely adopted best practices that facilitate the deployment of information technology service management (ITSM). We cover the Information Technology Infrastructure Libraryt (ITILt) framework of best practices for delivering information technology (IT) services. As part of ITIL we discuss the central role played...

Modern IT service provider organizations are under a continuous pressure to increase their competitiveness. Ways to reduce costs while improving performance – in terms of effectiveness, productivity, and quality – of services are a key focus area for companies in the IT industry. The existence of human operators in this industry, although required, may introduce defects in the process. In IT se...

IT Governance methods and frameworks have been applied in most large for-profit organizations since these enterprises realize the benefits of IT Governance for their business. However, former research and our own surveys show that frameworks such as ITIL and COBIT are not very well established in Small and Medium Enterprises (SME) as well as in Emergency Management (EM) organizations. Thus, we ...