In the era of knowledge economy, the necessity of recognizing knowledge as a key and intangible asset makes the effective management of knowledge a priority. Business strategy is the most important context for guiding effective knowledge management. And, knowledge management (KM) is also a dimension of business competitive strategy. Based on Miles and Snow’s (1978) business strategy typology, a...

Knowledge Management (KM) of intellectual capital has become a central theme in today’s business environment and a commonly cited source of competitive advantage. This paper argues that one of the main drivers of knowledge-related organizational problems is the dispersed nature of organizational knowledge. In today’s global economy, much of economic activity in and between firms is based on dis...

in the present study, the survey research strategy was used to investigate the effect of factors influencing the success of customer relationship management (crm) considering mediating effects of organizational factors. the population consisted of managers and employees in the sports services sector of six metropolitan hotels of iran and 67 hotels were selected as the study sample. the data wer...

INTRODUCTION This article surveys and explores the relationship between epistemology and knowledge management (KM). Epistemology is the branch of philosophy concerned with the nature and extent of human knowledge (Klein, 1998b). Knowledge management is clearly deeply indebted to many ideas derived from epistemology. Much of the seminal work in KM discusses epistemology in a fair amount of detai...

There has been some confusion as to whether KM is part of BI or BI is part of KM. The lack of clarity is seen to be, in part, dependent on how the two concepts are defined. Their relationship is clarified. BI focuses on explicit knowledge, but KM encompasses both tacit and explicit knowledge. Both concepts promote learning, decision-making, and understanding. Yet, KM can influence the very natu...

Management research has often overlooked the role of knowledge and knowledge management (KM) in the analysis of organizations and their performance. Also, the literature on KM is short of empirical evidence on the likely interrelatedness of the KM processes. This investigation adopted a research model and used data from 38 Egyptian software firms to examine: (1) the relationship of the KM proce...

This paper presents a case for research in Knowledge Management (KM) but argues, based on a review of the literature, that KM research is limited by its focus primarily on ‘hard’ information systems. Insufficient attention has been given to the ‘people management’ aspects of KM and to the complex, multi-faceted nature of knowledge itself. The results of a pilot survey of KM practice in projects...

Knowledge Management (KM) encompasses a broad and heterogeneous domain of business practices, with roots in management of human resources, information, information technology, strategy, and accounting. Although its core concepts are not difficult to understand, KM is notoriously challenging to put into practice because it deals in intangibles that are difficult to observe, measure, and evaluate...

E-business has changed the face of most business functions in competitive enterprises. E-business functions are enterprise resource planning (ERP) and related systems such as supply chain management (SCM) and customer relationship management (CRM), are incorporating decision support tools and technologies. Data mining has matured as a field of basic and applied research in e-business. Effective...

In Knowledge Management perspective, Organization Learning and the selection of Knowledge Management tool affects the Knowledge Management strategy planning. Among the various KM theorem such as Learning method, organization knowledge creation, Cognitive theory, Intangible assets and knowledge capital, Measuring knowledge theory etc., Systematic Thinking plays an important role in Knowledge Man...