Information Technology (IT) projects are always accompanied by various risks and because of high rate of failure in such projects, managing risks in order to neutralize or at least decrease their effects on the success of the project is strongly essential. In this paper, fuzzy analytical hierarchy process (FAHP) is exploited as a means of risk evaluation methodology to prioritize and organize r...

Failure mode effects and criticality analysis (FMECA) is a commonly adopted approach to defining, assessing, reducing possible failures in designs, systems, processes, products, services. Traditional FMECA ranks the failure modes of products based on risk priority number (RPN), which obtained by multiplying elements. Conventional has shortcomings badly handling unknown information unreasonably ...

With the bottling plant facing safety impacts, commitment toward zero levels of accidents needs to be evaluated. However, perception and measurement conformity by manager that is subjected imprecision uncertainty are hardly evaluated correctly with present dominant approach using crisp numeric values. This article presents a fuzzy analytic hierarchy process (FAHP) reduce in multicriteria decisi...

In order to safeguard the safety of passengers and reduce maintenance costs, it is necessary to analyze and evaluate the security risk of the Railway Signal System. However, the conventional Fuzzy Analytical Hierarchy Process (FAHP) can not describe the fuzziness and randomness of the judgment, accurately, and once the fuzzy sets are described using subjection degree function, the concept of fu...

Service quality is widely taken as a driver of firms' marketing and financial performance. Evaluating service satisfaction is a multi-criterion decision problem which includes both qualitative and quantitative factors, and it needs more critical analysis. The aim of this paper is to identify and discuss some of the important and critical decision criteria for service satisfaction measurement ba...