We present a foundational framework to manage changes in composite services. The framework takes as input a change specification and reacts to the change in an automatic and efficient manner. We propose a service ontology that provides systematic support for the change management process. We also propose a set of algorithms that enable us to efficiently query the proposed service ontology. With...

The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and p...

regarding to importance of strategic planning and existence critical success factors (csfs) affecting strategic planning in national iranian gas company (nigc), these cfss identifies in this research using the experiences of managers and expert of nigc planning department and the other references like books, journals and new papers. the purpose of this research is identifying csfs of strategic ...

For any Software Process Improvement (SPI) initiative to succeed human factors, in particular, motivation and commitment of the people involved should be kept in mind. In fact, Organizational Change Management (OCM) has been identified as an essential knowledge area for any SPI initiative. However, enough attention is still not given to the human factors and therefore, the high degree of failur...

this paper investigates the relationship between earnings management and quality of earnings for the bankrupt and non-bankrupt firms listed in the tehran stock exchange from 2007 to 2012.the earnings quality  is measured by four separate accounting-based earnings attributes: accruals quality, earnings persistence, earnings predictability; earnings and is also examined by testing the relationshi...

This empirical-exploratory article sheds light on the change management approaches used by Chinese owner-managers of small firms in Singapore and their openness toward strategic learning. The paper examines widespread common-sense assumptions that ethnic Chinese adopt mostly directive-coercive (autocratic) change management approaches, which may stifle innovation. Great diversity exists amongst...

This paper considers the potential problems that may militate against the adoption of organic poultry production in Nigeria. Factors identified include: higher risk of diseases like coccidiosis and Newcastle disease, disease prevention and control / herd health management, disease containment in times of outbreak, land acquisition (land tenure system), market economies / cost-benefit ratio, pas...

The focus of this study is on how communication should be applied and managed in times of change in organisations. However, before suggesting communication management strategies for change, it will be necessary to explore the concepts of change and change management. Since change management strategies are directly influenced by principles of strategic management (Burnes, 1996, p. 192), principl...