Desde hace tres décadas los Contact Centers son el medio más eficiente para gestionar las comunicaciones directas entre empresas y clientes. Esta comunicación no es una mera transmisión de mensajes, sino que implica la constitución ciertos compromisos agentes (visibles en sus modos hacer ser), claves al cliente. Nos preguntamos ¿qué elementos caracterizan dicha comunicación? procesos ensamblan?...

on discussion about managerial ability of women outside home, social scientists refer to the wide range of women in labor force on one hand and to the discrimination against women on the other. although women occupation is considered as an evidence of change, but providing opportunities for them in order to fulfill their abilities is of primer significance. this requires identification and eval...

The primary goal of this study is to examine the relationship between managerial information security awareness and managerial actions toward information security for the purpose of putting stress on the significant roles of managerial information security awareness in an organization’s total information security performance. Under the assumption that managerial actions toward information secur...

The design of products greatly influences the performance of the product in the rest of the product’s life-cycle phases, e.g. manufacturing, use/maintenance and end-of-life processes. In order to design more sustainable products, information from all life-cycle phases should be implemented in structured ways via e.g. eco-design tools in the design process. Remanufacturing is one viable end-of-l...

BACKGROUND Tuberculosis infection among health care workers is capable of worsening the existing health human resource problems of low--and middle-income countries. Tuberculosis infection control is often weakly implemented in these parts of the world therefore, understanding the reasons for poor implementation of tuberculosis infection control guidelines are important. This study was aimed at ...

Abstract Prior research shows that entrepreneurship enhances economic development. However, it is becoming increasingly evident not the number of new startups matter but rather their quality. This study investigates effect a comprehensive industrial policy intervention targeting innovative startups, i.e., Italian Startup Act, on composition entrepreneurs in terms human capital endowment. By dec...

Does the type of knowledge, and levels of ability and experience needed, depend on rank in managerial accounting? Are the knowledge, ability, and experience needed for managerial accounting success, consistent with the Libby & Luft (L&L) model (1993) of the determinants of judgment performance in accounting? We explore these questions using structural equation models of the performance evaluati...

effective academic leadership is a complicated issue to investigate because of its intangibility and potential consequences. in addition, it plays an essential role in the success of institutions as well as being an important factor in improving quality performance of faculty members, administrators and qualified alumni. in this study mixed methods was used to develop a model of islamic azad un...