one of the most challenging problems in our country insurance industry is the phenomenon of increase of loss pay average time by insurance companies. a lot of research and analysis have been conducted on both the roots and possible solutions for this problem, none of which has had success in annihilating it. this paper presents a discrete model ) nonlinear mathematical model ( of insurance serv...

Dating back to 1990, every major independent study and analysis of physician practice expenses has concluded that the current charge-based method undervalues office-based services and overvalues most services provided in an inpatient setting. (Independent studies are those that are funded and conducted by researchers with no financial interest in the outcome). The studies used different methods...

This study aims to determine the relationship between responsiveness public services at Office of Population and Civil Registration Bone Regency. The research method used is descriptive quantitative. sampling technique uses non-probability with a saturated approach. Data collection techniques are observation, questionnaires, documentation. analysis using cross tabulation. results showed that em...

Introduction: The human resources are considered the main asset of anysociety. If used properly and effectively, it will create other sources and above all the added value. The quality of the life is usually dependent on the quality of human professional life including factors such as job security, services and welfare pensions, health services, income, and job quality. The purpose of this stud...

Purpose – This paper explores how information and communication technology (ICT) is affecting and driving changes in the service processes and customer interfaces of capital goods manufacturers. Methodology/approach – The research is focused on intraand inter-organizational relationships, i.e. between front office and back office and between provider and customer. Two market-leading, internatio...