This exploratory research explores the emotional perspective of online distrust, where distrust is a fear. Fear is one of the negative emotions where the situational state is motive-inconsistent and uncertainty is present. A review of literature explores distrust as a fear, emotions, emotional learning and identifies cognitive dimensions consistent with fear. These cognitive dimensions are moti...

Purpose Social media allow for observing different aspects of human behaviour, in particular, those that can be evaluated from explicit user expressions. Based on a data set posts with opinions collected social media, this paper aims to show an insight into how the readers news portals react online content. The focus is users’ emotions about content, so findings analysis provide further underst...

This paper proposes a new HDP based online review rating regression model named TopicSentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as ”critical aspect” analysis altogether in one framework....

Online banking systems allows consumers to access their banking accounts, review most recent transactions, request a current statement, transfer funds, view current bank rates and product information and reorder checks. These services that are offered by online banking systems are changing and being improved because of the intense competition between the banks. The major concern in online-banki...

This report consists of three parts. Part I reviews how users’ online tasks have been conceptualised in previous literature, and how researchers have defined and used context in support of user tasks. Novel conceptualisations of user tasks online and user context factors are then presented and contrasted with earlier work, before a discussion of how these context factors have been supported in ...