Institutional trust is necessary for inter-organizational relationships in e-commerce. Two types of institutional trust are herein proposed (a) third-party institution-based trust, which deals with intermediary-driven structures, and (b) bilateral institutionalized trust, which deals with dyadic inter-organizational processes. We examine how these two types of institutional trust develop throug...

System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal trust develops through non-experiential factor...

Virtual worlds (VW) have paved a new and important channel for workplace collaborations. However, analysts have noted that several organizations that made a strong entrance into using VW as a nouveau channel for communication and collaboration are stepping back due to limited user response. Motivated by this fact, we propose a trust-theoretic ‘virtual world model’ for communication and collabor...

Trust influences interactions among individuals and organizations but has been an elusive concept to define and measure. The Organizational Trust Inventory (OTI) measures three dimensions of organizational trust, as defined by Cummings and Bromiley (in: Kramer and Tyler (eds) Trust in Organizations, 1996), believing or feeling that others: keep commitments, negotiate honestly, and do not take e...

Due to the cross-boundary characteristicof inter-organizational information systems (IOS), its usage is affected by inter-organizational relationships (IORs), which plays an even more important role in China.This paper develops a conceptual model of the influence of IORs on IOS usage and supply chain performance. Based on organizational learning theory, the paper dividespatterns of IOS usage in...

The relationship between organizational socialization (Training, Understanding, Coworker Support, and Future Prospects) and leadership behavior (Monitor, Producer, Consideration for Others, and Trust in Others) and burnout (Emotional Exhaustion and Personal Accomplishment) were explored and discussed. Data were collected from 341 Chinese manufacturing workers in Southern China. Results revealed...

Understanding the appropriation of CSCW-Tools is key to their successful implementation. This paper explores the social and organizational appropriation of the Cuparla CSCW-environment in the Stuttgart city council. The city council work requires a CSCW design that is based on the notion of digital material in separated work contexts. Within these contexts, the appropriation of technology depen...

While technology has been often held responsible for engendering mistrust, little has been done to establish the role of information technology in creating trust in organizations. This paper explores the phenomena of trust-building through Intelligent Agents. Beginning with an overview on the meanings and measures of trust, the effects of trust in a variety of settings are examined. Further, a ...