background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

conclusions according to the result of this study, the presence of families in a treatment plan could be essential to follow the treatment plan and subsequently reduced the complications of hemodialysis. results the mean ages of the patients in patient-centered and the family-oriented groups were 47.41 ± 10.31 and 48.16 ± 9.21, respectively. the result showed that some of the variables such as ...

introduction: global patient safety is the concern of all areas of the health care. in addition to the human suffering in those inflicted unsafe care and services, it has a heavy economic cost. due to the sensitive patient safety in the operation rooms, the present study aimed to assess patient safety in the operating rooms. methods: this was a descriptive cross-sectional study that was conduct...

a field study was made to investigate the learning needs of patients with pacemaker in shahid rajaii heart hospital's out-patient clinic (1994). a total of 60 patients with pacemaker were selected sequentially from the total population that had a pacemaker and attended the out-patient clinic in shahid rajaii hospital. the subjects met the criteria for participating in this study. the tool ...

OBJECTIVE To test the association between patient experience and Centers for Medicare and Medicaid Services (CMS) spending at the hospital level. METHODS Using CMS Hospital Compare data set, we analyzed 2014 data for CMS patient experience star ratings and the hospital Medicare Spending per Beneficiary (MSPB) Measure, which assesses price-standardized, risk-adjusted payments for services prov...

MetroHealth Medical Center, located in Cleveland, is one of the largest healthcare providers in Northeast Ohio. MetroHealth is a leader in trauma, emergency and critical care, medical research and education, and is an affiliate of Case Western Reserve University School of Medicine. The Medical Center was the first hospital in the world to install the Philips Brilliance iCT scanner in October 20...

in recent decades, percutaneous endoscopic gastrostomy ( peg), has changed feeding and care of patients who can not feed orally. this outpatient procedure is done in most of the endoscopy wards and provides care, nutrition and medications for these patients outside the hospital. peg has rare complications and significantly reduces the cost of care and treatment .with invention of this procedure...

Richter, J. P., & Muhlestein, D. B. (in press). Patient experience and hospital profitability: Is there a link? Health Care Management Review. To assess whether, independent of a direct financial impact, a more positive patient experience is associated with increased profitability.  A positive patient experience is associated with increased profitability, and a negative patient experience is e...

Viewing individuals in need of NHS care as customers has the potential to refocus the way their care is delivered. This article highlights some of the benefits of reframing the nurse-patient relationship in terms of customer care, and draws parallels between good customer care and the provision of high quality patient care in the NHS. It explores lessons to be learned from those who have studie...