Consumers want services that can bring their own satisfaction, so consumers return to using these services. Basically the consumer satisfaction in quality of service, service is used make a system optimal and effective. The problem waste at PT Honda KJM (Ahmad Yani Branch) found long waiting time for process from 10.00 11.35 afternoon motorbike maintenance which depends on level difficulty, wit...

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

In an effort to improve operational efficiency, healthcare services around the world have adopted process improvement methodologies from the manufacturing sector, such as Lean Production. In this paper we report on four multi-level case studies of the implementation of Lean in the English NHS. Our results show that this generally involves the application of specific Lean 'tools', such as 'kaize...

In an effort to improve operational efficiency, healthcare services around the world have adopted process improvement methodologies from the manufacturing sector, such as Lean Production. In this paper we report on four multi-level case studies of the implementation of Lean in the English NHS. Our results show that this generally involves the application of specific Lean ‘tools’, such as ‘kaize...

In an effort to improve operational efficiency, healthcare services around the world have adopted process improvement methodologies from the manufacturing sector, such as Lean Production. In this paper we report on four multi-level case studies of the implementation of Lean in the English NHS. Our results show that this generally involves the application of specific Lean ‘tools’, such as ‘kaize...

T he Lean Transformation Process is a methodology created by the Toyota Production System that focuses on the elimination of nonvalueadded operations in the workplace to create flow and quick response to customer demand. The process improvement strategy, when applied to the healthcare setting, can enhance the patient experience by cutting out waste (nonvalue added work) and providing a safer, s...

results the five determinants of cost, inconvenience, fear, organization, and patient-dentist relationship were determined as barriers to access to dental services among which the cost and patient-dentist relationship were identified as the first and last priorities with the coordinates (1.4 and 1.4) and (1.25 and -0.65), respectively. conclusions high cost of dental care has led to not referri...

Emergency services continue to evolve new operational and facility concepts in response to increasing demand for care and pressures for efficient, and safe, patient management. This article describes new models for "intake" of patients and for responding to peak demand that are radically changing the traditional emergency service. Application of Six Sigma and "Lean" analysis techniques are demo...

The Lean Manufacturing strategy aims at developing the enterprise value chain concept. The Lean makes extensive use of new organizational strategies such as business refocusing and development strategies for interenterprise collaboration. These reorganizations involve agility to deal with structural changes supported by communication technologies. However, the multiplicity of enterprise IT lead...