Most of previous studies on mobile banking focus on the initial adoption by drawing upon the technology acceptance theories, while the post-adoption issues (e.g., loyalty) have been rarely examined. To fill this research gap, based on brand equity theory and symbolic value theory, we propose a research model to articulate the relationship between technology leadership, brand equity, and custome...

Employee turnover is a major field in the study of human resource management. The study is carried out by many Chinese and foreign scholars for a long time, but these studies are only focused on one or two aspects. This article attempts to make a summary on the employee turnover influence factors and puts forward countermeasures from personal factor, organization and work factor, social and eco...

Taylor and Francis RAMA_A_321322.sgm 10.1080/19416520802211552 Academy of Management Annals 941-6520 (pri t)/1941-6067 (online) Original rticle 2 08 & Francis 0 000August 20 B ooksHoltom [email protected] Abstract Given the extensive research on the topic of voluntary employee turnover in the past decade as well as new managerial approaches to employee retention, labor market dynamism, and evolution...

Customer loyalty is one of the important approaches for retailers to improve competitive edge. Despite the importance of customer loyalty, some of the retail stores have lack on service quality, product quality, price strategy as well as customer satisfaction whereas needs a comprehensive work to explain how customers develop loyalty to a particular store. This study aims to evaluate the retail...

BACKGROUND The purpose of this study was to measure the level of quality of work life (QWL) among hospital employees in Iran. Additionally, it aimed to identify the factors that are critical to employees' QWL. It also aimed to test a theoretical model of the relationship between employees' QWL and their intention to leave the organization. METHODS A survey study was conducted based on a sampl...

Although much research on customer behaviors has demonstrated the positive role of inertia in the action loyalty phase, previous studies on inertia still emphasize the spurious dimension of customer loyalty. This study seeks to analyze how inertia varies with differing levels of alternative attractiveness, relationship length, and commitment in affecting customer loyalty. The results suggest th...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

The purpose of this investigation was to determine whether Navy personnel are disciplined without regard to racial-ethnic membership. Two samples were used. The first consisted of personnel receiving nonjudicial punishment (N3P) or courts-martial between 1 May 1982 and 30 April 1983. The second sample was derived from documents reporting infractions, which contain the nature of the violation an...

A 'first-passage-time' analysis is applied to enzyme kinetics. It is shown that the residence times determined in this way are directly related to the steady-state parameters and are particularly useful in analysis of isotopic exchange. A simple linear means is used for the calculation of these residence times that makes this method easily applicable to the numerical evaluation of complex model...

Research indicates that the total cost of employee turnover is about 150% of an employee’s salary. Because of this high cost of turnover, the organization that is the focus of this article sought to understand their employee’s turnover intentions and the reasons for the potential turnover. Through a series of surveys, observations, and interviews, it was determined that the location of the comp...