Business organizations continuously monitor their environments, looking out for opportunities and threats that may help/hinder the fulfilment of their objectives. We are interested in strategic business models that support such governance activities. In this paper, we focus on the concept of composite indicator and show how it can be used as basic building block for strategic business models th...

There are numerous parameters that influence the availability of long range aircraft. In order to develop models evaluating aircraft availability, an understanding of these parameters, along with the corresponding metrics, is required. An analysis of historical data for a modern long range transport aircraft shows that unscheduled organizational-level maintenance and depot maintenance are the l...

Strategic management relies on more than personal experience and intuition. Performance indicators define the essential factors an institution needs for benchmarking and for monitoring its output and efficiency. They provide the foundation for management decisions concerning the development of an organization and its services. In Germany, the German Library Statistics (Deutsche Bibliotheksstati...

This paper posits that performance indicators (PIs) are conceptual technologies that shape what issues academics think about and how academics think about those issues by embedding normative assumptions into the selection and structure of those indicators. Exploring the assumptions embedded in Alberta’s (Canada) PIs yields an initial typology of assumptions that academics can apply to performan...

INTRODUCTION Chronic pain is a public health problem of epidemic proportion in most countries with important physical, psychological, social and economic consequences. The management of chronic pain is complex and requires an integrated network approach between all levels of the healthcare system and the involvement of several health professionals from different disciplines. Measuring the perfo...