MEASURING THE PERFORMANCE OF A RESAERCH LAB OPERATIONS 141 Balbinder S. Deo (University of Northern British Columbia) BUSINESS CUSTOMER SATISFACTION FROM OUTSOURCING: 142 AN EMPIRICAL STUDY OF CANADIAN BUSINESSES Uma Kumar, Irfan Butt, Joanne McNeish, Allen Brown, and Bhasker Mukerji (Carleton University) MAKING MANAGERIAL SENSE OF A TECHNICAL INFORMATION 143 GENERATEDUSING MATERIALS FLOW ANALY...
