customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...

The critical product planning phase, early in the product development cycle, requires a design tool to set engineering priorities, capable of selecting the preferred design concept and setting target levels of engineering performance to guide the later product development stages, while considering the needs of both the consumer and producer. The Quality Function Deployment (QFD) method was deve...

Quality function deployment (QFD) has been widely used in many fields; it is one of the structured approaches that are used to translate customer needs into specific quality development. However, in the traditional QFD approach, each element’s interdependence and customer requirements (CRs) for green supply are not usually treated systematically. The important function of green product lifecycl...

Quality function deployment (QFD) can provide a means of translating customer requirements (CRs) into engineering characteristics (ECs) for each stage of product development and production. The main objective of QFD-based product planning is to determine the target levels of ECs for a new product or service. QFD is a breakthrough tool which can effectively reduce the gap between CRs and a new p...

quality function development (qfd) is a planning tools used to fulfill customer expectation and qfd is a systematic process to translating customer requirement (whats) into technical description (hows). qfd aims to maximize customer satisfactions related to enterprise satisfaction. the inherent fuzziness of relationships in qfd modeling justifies the use of fuzzy regression for estimating the r...

This chapter demonstrates how a neuro-fuzzy approach could produce outputs of a further-modified multi-criteria decision-making (MCDM) quality function deployment (QFD) model within the required error rate. The improved fuzzified MCDM model uses the modified S-curve membership function (MF) as stated in an earlier chapter. The smooth and flexible logistic membership function (MF) finds out fuzz...

Increasing volatility and product individualization are leading to higher complexity in manual assembly. At the same time, production processes must become more flexible, humans have adapt new products often even faster. Industry 5.0 will increasingly focus on human-centric approaches, collaboration of machines intensively using cognitive assistance systems. The design an innovative system is a...

For companies in the service sector, especially REF Barbershop, quality improvement and processes must be customer oriented. To improve of at a analysis method is needed. An effective to combine Service Quality (SERVQUAL) which integrated with Function Deployment (QFD) using House Of Model. The application SERVQUAL identify strengths or advantages industry, while QFD guarantees that services wi...

In this study, Turkish automotive sector needs for flexibility will be determined, and the relationships between flexibility levers and flexibility performance criteria will be evaluated with respect to the sectoral needs. The choice of the appropriate lever combinations will be made for the sector by using the results of this evaluation. The flexibility strategies will be ranked by using a fuz...