In the mining industry, at the beginning of development of a project, a consultant is assigned to build a design feasibility study to incorporate the client requirement, government regulation, and other inputs into the design. The consultant usually faces overwhelmed stages due to changes caused by the client and other stakeholders and has to repeat the process of inputting requirements into th...

Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...