Software development is an expanding activity. Responding to its needs efficiently, with quality and low cost demands an intense learning, to prevent the repetition of the same mistake twice. One way to meet this goal consists of capturing organization’s knowledge and makes it available to all their members through the use of knowledge management systems. In this paper, we discuss the importanc...

Software development managers use software quality prediction methods to determine to which modules expensive reliability techniques should be applied. In this paper we describe a genetic programming (GP) based system that classifies software modules as "faulty" or ’~ot faulty", allowing the targetting of modules for reliability enhancement. The paper describes the GP system, and provides a cas...

A case study of software certification reveals the real difficulty of certifying quality beyond superficial assessment readers are invited to form their own conclusions. AS 3563 Software Quality Management System is the Australian version of ISO 9001, developed specifically for the software industry. For many Australian software houses, gaining certification with AS 3563 is a priority since cer...

This paper addresses cross-cultural issues in Software Process Improvement (SPI). Cultural factors, which may have a bearing on successful adoption and implementation of Software Quality Management Systems, were identified during a field-study in five countries. A self-assessment model, called CODES, has been developed for use by organisations developing software in different parts of the world...

paying attention to customers is necessary for continuing operation in competitive markets today. through customers’ satisfaction, organizations can reduce production costs and increase their revenues. customer relationship management can help the managers and organizations with establishing a constructive relationship with customers and maintaining them. therefore, developing and deploying an ...

introduction: hospital information system (his) is a computerized system which is used as an electronic tool for patient information management and plays a significant role in providing quality health care services. therefore, his users' satisfaction about the quality of the services offered is crucial in assessing and more importantly improving the technical aspects of the system. on the other...

introduction: human skills, knowledge and efficiency are important factors in the success of organizations and community health centers which have a critical role in total quality management (tqm) as a management system. knowledge is necessary as a source for the organizations survival. on the other hand, in order for implementation of knowledge management, there is a need for a relatively long...