background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

the purpose of this research is to evaluate the effectiveness of implementation quality management system (iso 9001:2000) in gas processing plants of national iranian gas company using balanced scorecard approach. more specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in national iranian gas company from four different perspectives in order...

results doctor sheikh hospital has been shifting variably between the second and third quadrants; hashemi nejad hospital was moved to the third quadrant in 2006 to 2011 and finally to the first quadrant in 2011. the status of shariati hospital and omolbanin hospital remained constant in the first and second quadrants during these six years. finally, the khatamolanbiya hospital was moved from th...

this paper presents a descriptive study which examines the co-alignment between total quality management (tqm) and technology/research and development (r&d;) management in predicting organizational performance in terms of quality and innovation. this study improves our understanding of the relationship between tqm and innovation based on the following two major issues. first, this study contrib...