BACKGROUND Call centres (CCs) are among the most rapidly growing forms of workplaces in Sweden. The purpose of the study was to describe and compare working conditions between operators at internal and external CC companies and work tasks of different complexity. METHOD A questionnaire was answered by 1183 operators, 848 women and 335 men, from 28 different CCs. The questionnaire covered back...

Pay-for-performance (P4P) is a popular means of incentivising behaviour change. As a result, P4P or contingent rewards are ubiquitously applied by people in a variety of settings, from parents rewarding their children for examination success, to employee remuneration packages in the workplace, to payments for healthcare or other organisations achieving quality targets. The issue of P4P in healt...

Although a considerable literature exists on determinants of managerial compensation, much of it focussing on the role of incentives, there is much less known about the im-pact of managerial remuneration and quality upon attainment of organizational goals. In this paper we use a novel panel data set from the German premier soccer league (Bundesliga) as a case to show how variations in manageria...

BACKGROUND In the era of cost containment, managers are constantly pursuing increased organizational performance and productivity by aiming at the obvious target, i.e. the workforce. The health care sector, in which production processes are more complicated compared to other industries, is not an exception. In light of recent legislation in Greece in which efficiency improvement and achievement...

BACKGROUND Human resources for health represent an essential component of health systems and play a key role to accelerate progress towards universal health coverage. Many countries in sub-Saharan Africa face challenges regarding the availability, distribution and performance of health workers, which could be in part addressed by providing effective financial incentives. METHODS Based on an o...

Why did CEOs remuneration exploded during the 90s and persisted to high levels, even after the bursting out of the Internet bubble? This article surveys the alternative explanations that have been given of this paradox mainly by various economic theories with some extension to political science, business administration, social psychology, moral philosophy, network analysis. Basically, it is arg...

In 1999 the Hordaland County Council decided that the county should introduce so-called ”quality contracts” for public transport in the county. The main idea of this type of contract is that decisions on the level of service (routes and frequencies) are left to the operators while the fares are subject to regulation by the county. A basic ingredient of such contracts should be a remuneration sc...

Factors that can affect employee performance, namely motivation and remuneration. One of the other important elements is leadership. This study aims to analyze influence remuneration on performance with leadership style as a moderating variable. research quantitative research. The population in this was all employees ranks Technical Implementation Unit Nusakambangan who came from 9 work units. ...