This paper was conducted to present an analysis of the current level of customer satisfaction on the services offered by an automotive outlet in Malaysia. In an effort to make the company more effective, many have targeted various change programmes to meet customer satisfaction. Customer satisfaction is one of the most important factors in the organizations success, and an important determinant...

While the growth of MIS investment and its influence is making MIS evaluation ever more indispensable, little attention has been paid to assessing and communicating system effectiveness. This paper attempts to empirically assess the effectiveness of integrated human resource information system in Iranian oil industry. As suggested by recent research, the widely accepted IS success model is...

This paper explores the correlates of career satisfaction among Canadian managers, professionals and executives, specifically the career satisfaction experience of both visible minority and non-visible minority immigrants. Survey data collected from over 13,000 managers, professionals and executives in 43 Canadian organizations were analysed using the ordinary least squares multiple regression ...

background: nowadays, entrepreneurship stimulates economical development. it is the center of individual and organizational activities. since the government in developing countries participates in all areas of cultural and socioeconomic affaires, especially in health services, it is very important to change static organizations into dynamic ones. the aim of this study was to detect factors affe...

background: in today's competitive world, organizations' survival and success depends on satisfying customer needs and ex­pec­tations. this is particularly important in health care sector where quality of service and customer relations are the key suc­cess factors. the purpose of this research was to determine whether there was a relationship between patient satisfaction and loyalty to the serv...

We examined whether and how various biases may influence customers’ satisfaction evaluations and produce discriminatory judgments for minority and female service employees. We argue that customer satisfaction evaluations are biased because they are anonymous judgments by untrained raters that usually lack an evaluation standard. Laboratory and field samples provide disturbing evidence generally...

Background: The purpose of this study is to design a model for managing the ethical and professional attitude of employees in government organizations. Method: The present research method is a mixed (qualitative-quantitative) research. In the qualitative part, the strategy used was the Foundationchr('39')s data theory (Grand Theory). The statistical population consisted of university professor...

today, the human resources are the assets of any organization and their unique role in the development of the organization, whether indoor or outdoor environment and competition is evident. on the other hand, if an organization fails to satisfy its human resources, in this case it would be doomed to stay away from progress and development. in this context, organizations using hrm tools can keep...

background: health care organizations are of high importance due to their significant responsibility in prevention and care. job dissatisfaction among health care staff would result in emotional disconnection, indifference, and decreased quality of health services. the present study thus aimed to evaluate job satisfaction among health workers. methods: this study was a cross-sectional analysis ...