In today’s very competitive world gaining competitive advantage is bound to arranging products and services of companies and businesses in accordance with customers’ needs. For this purpose, gaining reputation in E-service can be quite helpful. Thus the goal of the present research is studying the effect of E-Banking Service Quality on Bank Reputation. So a coherent collection of structures wer...

The information technology infrastructure library (ITIL) standard describes processes that should be implemented in Information Technology (IT) departments for proper operations management, which includes human resources economic and strategic among others. This especially considered the business management of industries with no relation to technologies (IT), such as tourism hospitality compani...

The most common taxi operation service consists conventionally of cruising randomly around a city to search for passengers. Because of de-regulation policies, over-supply and high vacancy rates have caused inefficient operation and low performance in the taxi market. Therefore, this paper aims to create an innovative operational service and to evaluate the environmental benefits of this service...

The ecotourism has quickly developed as the fastest growing industry in recent years. Ecotourism is one kind of tourism industry that also consists of complex service providers like travel agents, hotels, transportations (such as airplane, bus, and ship) restaurants, and destinations, connecting with operational diversity; therefore, those of supported services are linked with a supply chain to...

An important factor in the successful deployment of federated web-services-based business activities will be the ability to guarantee reliable distributed operation and execution. Failure management is essential for any reliable distributed operation but especially for the target areas of web-services, where the activities can be constructed out of services located at different enterprises, and...