This research-in-progress paper provides a preliminary explanation of an organization’s transitional journey as it moves from a hierarchical model of IT service provision towards a network one. What is important to understand is how the organization can safeguard that the value-producing qualities of IT service provision are maintained and enhanced throughout this transition. Using a single cas...

A patient-centred study of the Comprehensive Epilepsy Service at The Queen Elizabeth Hospital in South Australia was conducted to establish patients' satisfaction with service delivery and the Service's effectiveness in epilepsy management. The aim of the study was to determine accurate information regarding the Service and the people who use it, their priorities and satisfaction with service p...

BACKGROUND Hearing loss in adults is one of the leading disabilities globally. It is managed through aural rehabilitation for which there is a paucity of literature in South Africa. This raises the question of interest, the integrity of holistic service provision amongst audiologists and whether interest and challenges affect current practices. OBJECTIVES To describe audiologists' practices a...

In this article we examine the integration three emerging trends in Information Technology (Utility Computing, Grid Computing, and Web Services) new Computing paradigm (Grid-based Application Service Provision) that is taking place in the context the European research project GRASP. In the first of the paper, we explain how the integration of emerging trends can support enterprises in creating ...

Considering the current transformation of Environmental Information Systems to environmental services accessible over the web, the provision of adaptable environmental services is becoming an emerging challenge. Within this context, solutions that support the adaptation and distributed execution of service chains seem promising. In this paper we present a platform catering for the provision of ...

This study aims to advance understanding of service provision to the homeless population through investigation of the effects of organizational characteristics. A longitudinal study of homelessness obtained structured psychiatric interview data from 400 participants and these individuals' service use and organizational data from 23 organizations over the next 12 months. Substance abuse service ...

BACKGROUND Deliberate self-harm (DSH) is a significant public health problem, representing a major burden in terms of morbidity to the individual and health-service utilization. While clinical guidelines suggest good practice for the short-term hospital management of DSH, there remains considerable variability in the way that services are provided. METHOD A systematic review of the literature...

This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a...

Service discovery and related service advertisements, redirection and provision decisions are essential processes in networks supporting mobile communications in order for these systems to be self-configurable with zero or minimal administration overhead. More so in mobile networks, i.e. networks where the network infrastructure is moving and the topology is constantly changing. Finally, the se...