Hospitals vary from one another in terms of their specialty, services offered, and resource availability. Their services are widely measured with scales that gauge patients' perspective. Therefore, there is a need for research to develop a scale that measures hospital service quality in Asian hospitals, regardless of their nature or ownership. To address this research need, this study adapted t...

The main purpose of this paper is to develop and test the modified SERVQUAL model to measure Malaysian private healthcare quality. A total of 131 participants were selected randomly those visit private hospitals in Malaysia for healthcare facility. Then data were examined using means, correlations, principal component and exploratory factor analysis to establish the modified SERVQUAL scale’s re...

OBJECTIVE Caregivers of cancer patients are exposed to different types of psychosocial stress which influence their quality of life. The purposes of this study were to assess quality of life in caregivers of children with cancer and to investigate the relationship between the caregivers' quality of life and quality of services in the social work section. METHOD 125 caregivers were recruited. ...

background and objectives: considering the importance of medical education quality in achieving a healthycommunity, there is a need for the development of valid and reliable tools for efficient measurement of quality of medical education services. sevqual is a popular services quality measuring framework used in assessment of quality in various service sectors. the purpose of this study was to ...

conclusions by studying the gap between perceptions and expectations of students from counseling services, we can provide the base for developing appropriate programs for the improvement of counseling services. results the result of this study showed that there were some differences between students’ perceptions and their expectations of counseling services quality (z = -12.91; p < 0.0001). the...

Hotel Kartika Chandra merupakan hotel berbintang empat di Jakarta Selatan dengan tingkat penilaian kepuasan pelanggan berada pada posisi 4,3 dari 5. Untuk meningkatkan daya saing, dan evaluasi harus menjadi agenda rutin Chandra. Perbaikan kualitas pelayanan dapat dikaji menggunakan metode Service Quality (Servqual) Importance Performance Analysis (IPA). Servqual akan menemukan kesenjangan layan...

La investigación tiene por objetivo determinar la calidad de atención según metodología (SERVQUAL) que se brinda a los pacientes con insuficiencia renal crónica terminal en tratamiento sustitutivo hemodiálisis del Hospital Nacional Dos Mayo, Lima 2020. fue descriptiva correlacional. Entre resultados (SERVQUAL), asumiendo las escalas tuvo un resultado prueba medias variable “Nivel atención”, cua...

In resorts, service quality refers to the overall level of guest satisfaction during their stay. This includes a variety factors, such as friendliness and helpfulness staff, cleanliness condition rooms common areas, availability amenities activities, efficiency check-in check-out procedures, resort’s atmosphere. To address above gap, this study aims develop contextual (SERVQUAL) instrument for ...