Customer relationship management (CRM) refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer life cycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different...

Social networking sites are extremely popular online destinations that offer users easy ways to build and maintain relationships with each other, and to disseminate information in an activity referred to as social networking. Students, lecturers, teachers, parents and businesses, in increasing numbers, use tools available on social networking sites to communicate with each other in a fast and c...

A model of brand value co-creation by integrating its the antecedents interactivity, social support, and relationship quality is proposed. Empirical data was collected from pages a networking website in China. Structural equation modeling adopted to analyze data. The results demonstrate that specifically, consumer-consumer interaction consumer-seller interaction, positively affects which turn e...

The American Men's Internet Survey (AMIS) is an annual Web-based behavioral survey of men who have sex with men (MSM) who live in the United States. The purpose of this Rapid Surveillance Report is to report on the second cycle of data collection (November 2014 through April 2015; AMIS-2014) on the same key indicators previously reported for AMIS (December 2013 through May 2014; AMIS-2013). The...

BACKGROUND For individuals with Type 1 diabetes (T1D), following a complicated daily medical regimen is critical to maintaining optimal health. Adolescents in particular struggle with regimen adherence. Commonly available technologies (eg, diabetes websites, apps) can provide diabetes-related support, yet little is known about how many adolescents with T1D use them, why they are used, or relati...

Social media is increasingly important in daily life and is an especially important social interaction mechanism for young people. Although research has been conducted evaluating user types based on motives for using social media, no such framework has been extended to social media websites. We extend previous research by evaluating the underlying structure of social media website usage motivat...

Although research findings have been equivocal as to whether the use of social networking sites (SNS) increases experiences of online risk among children, the affordances of SNS lend support to this possibility, attracting much policy and public concern. The present article examines whether the use of such services increases the risks that children and young people encounter by analyzing data f...

CONTEXT AND AIMS The evolving influence of social media in trauma, acute, and critical care surgery (TACCS) cannot be ignored. We sought to investigate the extent and patterns of use of social networks by major regional, national and international TACCS societies. MATERIALS AND METHODS The two leading social networking sites, Facebook (FB) and Twitter (TW), were thoroughly examined for the pr...

Online social networking has deeply penetrated university campuses, influencing multiple aspects of student life. We investigate the impacts of individual online social networking engagement (e.g., on Facebook) from a pedagogical standpoint. Based on social learning theory, we argue that two socialization processes, social acceptance and acculturation, bridge individual online social networking...