This paper aims to present a theoretical framework for performance measurement of supply chain quality management (SCQM). A review of the literature on supply chain quality management, supply chain and quality management was conducted to develop key performance measurements related to six areas of integration between quality management and supply chain management environment: leadership, contin...

This non-experimental, causal study related to examine and explore the relationships among electronic service quality, customer satisfaction, electronics recovery service quality, and customer loyalty for consumer electronics e-tailers. This study adopted quota and snowball sampling. A total of 121 participants completed the online survey. Out of seven hypotheses in this study, five were suppor...

This article analyses strategies to improve the quality of Islamic Religious Education learning. Descriptive analysis, which began with observation, interviews, and documentation, was used. Therefore, various types data were collected related research problem. Data verification conducted, interpreted obtain answers. The results showed that teacher's program administrative preparation, innovativ...

Background. This research aimed at identifying the consequences of strategic entrepreneurship in sports business. Objectives. The objective of the research is to identify the consequences of deployment of strategic entrepreneurship in sports business. Method. A qualitative research approach was employed. Data collection was done through interview as well as research background. The population...

This article was descriptive qualitative research. The data is collected through interviews, observation, triangulation, documentation, and analyzed by analysis. aims to determine the process of planning, implementing, evaluating strategic management in improving quality education at a Boarding School. on School shows that: (1) Strategic planning includes four activities, namely developing scho...

This paper reports on the use of both qualitative modelling (i.e. Journey Making) and quantitative system dynamics simulation modelling for a strategy making process in a UK police force. The main focus of the work is on the tension between the supply of resources (i.e. police officers) and the demands placed on those officers. The strategic conversation that took place was facilitated by 2 mod...

PURPOSE The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. DESIGN/METHODOLOGY/APPROACH Self-administered questionnaires collected data and cluster sampling used to select hospitals, while stratified random sampling selected employee respondent...