Purpose Toward achieving a better guest experience, the current study aims to use word frequency comparison technique evaluate types of attributes and services that are used most frequently in guests’ five- one-star reviews on TripAdvisor. The working-paper also investigate differences between written by men women. Design/methodology/approach A combined sentiment text analysis was applied 329,8...

Abstrak Pengguna internet di Indonesia terus mengalami kenaikan seiring dengan naiknya jumlah penduduk. Konsumen kini dapat memanfaatkan teknologi untuk lebih mengekspresikan diri dan kemauannya terutama saat sedang berwisata. Internet telah menjadi trend bagi banyak konsumen sebelum melakukan proses pembelian. Berbagai informasi wisata mudah diakses. Tripadvisor.com merupakan salah satu platfo...

This study aims to examine whether customer ratings and online reviews affect hotel revenues, if so, quantify the effects. To achieve this objective, we articulate mechanisms grounded on reputation theories whereby exercise influence performance through reputational signaling Using rating data from TripAdvisor revenue Texas, estimate fixed effects regressions adopt a regression discontinuity de...

Widely heralded as a driver of sustainable development, ecotourism is promoted using images rural landscapes. But how important are the landscapes themselves in these tourism projects? Based on advertising by tour operators and trekking agencies their websites reviews tourists posted Tripadvisor®, we have identified motivations which landscape resources based analyzed importance forests anthrop...